Frequently Asked Questions
The Answers to All Your Questions
How do I create an account as a donor or charity?
For Donors-Creating an account is easy. Simply go to our sign-up page, provide your name, email address, and a password, and you’re all set. With an account, you’ll be able to view your donation history, manage monthly donations, and make new donations quickly.
For Charities-To register as a charity, head to the charity sign-up page and enter your organization’s details. Once verified, we’ll create a unique page for your charity, complete with a QR code for sharing, and provide you with access to your profile and tools for managing donation appeals.
How do I create an account as a donor or charity?
Yes, you have full control over your recurring donations. After logging in, navigate to your account settings where you can view your active subscriptions. From there, you can pause, resume, or cancel any recurring donations at any time, with immediate effect.
Can I pause or cancel recurring donations?
To add Gift Aid, simply select the Gift Aid option during the donation process. You’ll need to confirm that you’re a UK taxpayer and that your donation qualifies for Gift Aid. With this option, charities receive an additional 25% on your donation at no extra cost to you.
How do I add Gift Aid to my donations?
Daily donation summaries provide charities with an overview of the day’s donation activity. This includes the total amount donated, number of transactions, donation dates, and Gift Aid status. These summaries are automatically generated and accessible in your account, helping you keep track of donations efficiently.
What information is included in daily donation summaries?
Our payment processing fee is only 0.5% + 16p, compared to Stripe’s 1.5% + 20p and PayPal’s 2.99% + 30p. We built our platform with a low-cost processing solution to maximize donations to charities, allowing more of every contribution to reach its intended cause.
What does ‘no admin costs’ mean for my donations?
Our 100% donation policy means we don’t take any portion of your donation as a fee for our platform’s services. Every penny you donate goes directly to the charity. Unlike other platforms that may take a cut for administrative costs, we ensure that charities receive the full amount donated.